The Human cost of a “She’ll be right” Culture

By Dr .Mark Kirby

Following my presentation at the hashtag#GDI2025 conference last week, I’ve been reflecting on a number that should haunt our industry.
We talk a lot about the $2.5 billion in construction rework costs. We talk about the $31,000 profit leak per build. But there is a much more critical figure: $145 million.
That is the annual cost to New Zealand taxpayers for hospitalisations caused solely by poor housing conditions characterised by damp and mould.

Is 'She'll be right' costing you more than just money? See the actual dollar amount with my [Rework Calculator]."

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Dr Mark Kirby poses the question: Can Quality Management improve Productivity and Sustainability in NZ Residential Construction?